Ratcliff & Roper Print Group has launched a new website and customer account portal, making it easier than ever for clients to manage their print activity, revisit past orders, and request new work — all in one place.
Why we built it
Over the years, one of the most consistent things we've heard from clients is that they wished they could see everything in one place. Hunting through email threads for a past specification, trying to recall what paper stock was used on last year's brochure, waiting for a quote to come back — these are small frustrations, but they add up. The new portal is our answer to that.
We've been printing for UK businesses since 1946, and in that time the work itself has changed enormously. How clients manage and commission that work should be just as straightforward as the printing itself.
What the customer portal includes
Once logged in, clients have access to a clear, organised account dashboard. Here's what you'll find:
- Full job history — every order placed through your account, with specifications, quantities, and delivery details recorded against each job.
- Account history — a running record of invoices and transactions, making it straightforward to reconcile costs or pull together spend reports for your finance team.
- One-click reordering — if you need to repeat a previous job, you can reorder directly from your history without having to supply artwork or specifications again. We already have everything we need.
- New project quotes — starting something fresh? You can request a quote for new work directly through the portal, with all the relevant details captured in a structured form so nothing gets missed.
Designed to save you time
The reorder function is particularly useful for clients who print the same items on a regular basis — whether that's seasonal menus, course prospectuses, event programmes, or marketing literature that gets refreshed periodically. Rather than briefing us from scratch each time, your previous job sits in your account ready to repeat at the press of a button.
For procurement managers and practice managers overseeing print across multiple departments or sites, the account history gives you a clear view of spend and activity without having to chase anyone for information.
The new website
Alongside the portal, the main site has been rebuilt from the ground up. It's faster, cleaner, and far easier to navigate on mobile — because we know that plenty of decisions get made on phones these days, not just at a desk.
You'll find clearer information about our services across both our Barnsley and Sevenoaks sites, with straightforward routes to getting a quote or getting in touch with the team directly.
Getting started
If you're an existing client, your account is ready to set up. Head to the new site and register using the email address associated with your R&R account — your job history will be there waiting for you. If you run into any difficulty, our team is on hand to help you get sorted.
New to R&R? You can register for an account at the same point and get started with a quote for your first project.
Take a look at the new site and portal at ratcliffandroperprinters.com — and if you have any feedback, we'd genuinely like to hear it.